Support
Frequently Asked Questions
Can't find what you're looking for? Reach out and our team will help.
No — you can book as a guest without creating an account. Creating a free account just lets you track your booking history and re-book faster next time.
After you submit a booking, you'll see payment instructions and a unique booking code. Our team confirms your payment and updates your booking status, then notifies you by email.
If you need an update on your booking, contact our support team with your booking code and email for a quick status check.
Yes, contact us as soon as possible with your booking code. Cancellation terms depend on how close to the travel date you are — see our Terms & Conditions for details.
We operate tours, transport, activities, and private boat routes around Lombok, Bali, and the Gili Islands.
Yes. We only collect what's needed to process your booking, and we never share your data with third parties for marketing. See our Privacy Policy for the full details.